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Coronavirus Updates

Find our latest COVID-19 updates as well as the latest Government updates on this page.

Update 27 May 2020
External Works
We have now restarted all external works (jobs outside homes) including roofing, groundworks, fencing and drainage. Initially, this will be for all repairs that had already been booked in pre-COVID lockdown, so if this is you, please expect a call from us to rebook your appointment. 

We are working on the return of our services in a phased process, so thank you again for your patience and you can expect further updates very soon. 

Update 26 May 2020
Boiler Works
In line with re-starting our services gradually, we have now restarted boiler works at two of our sheltered schemes in Liverpool; May Place and Millachip Court.

This work is being completed as part of our 19/20 Capital Investment Programme which had to be paused due to recent COVID-19 Government guidelines. We are pleased to say there has been no negative impact to customers due to this pause, and all customers had access to heating and hot water throughout. Work started today and is due for completion on 13 July 2020, with Judd House and Weld Road next on the list.

Update 21 May 2020
Grounds Maintenance
We are pleased to be able to re-start our Grounds Maintenance service. Some of you may have already seen your grass being cut, and others will start to see it very soon, but please be patient as our aim is to ‘catch up’ as quickly as possible with our Annual Programme.

We will be moving towards the standard two visits a month from now on, but please note:

 - Our service may be slightly slower due to social distancing and working individually in some cases
 - We are solely concentrating on grass-cutting throughout May/early June. For some areas, this may require several visits to bring the grass back in line, so please bear with us. On most sites, the first cut you see, will be the first of the year, and although the usual contract states that we do not collect and remove cut grass, if it particularly high, we will take it away.
 - We are following Public Health England (PHE) guidelines with regards to social distancing, and Personal Protective Equipment (PPE)

All other areas of the service will resume either in June, or from their usual annual start dates in July,  including:
 - Weeding
 - Weed spraying
 - Bush cutting
 - Hedge trimming
 - Shrub pruning
 - Leaf clearance
 - Litter picking

We also want to communicate that the Government sets out what Personal Protective Equipment (PPE) should be worn, and when, and we do have full PPE available to all colleagues. However, please don’t worry if you see any colleagues not wearing PPE, as this will only be happening if it is safe to do so and in line with our own Risk Assessments and the Government’s guidance. If you have any concerns, please feel free to ask, whilst maintaining social distancing rules.

The most important thing we can all do, and continue to do, is wash our hands for at least 20 seconds on a regular basis throughout the day. Social distancing remains in place too, so please maintain the standard two metre/6+ feet distance between yourselves and anyone outside your household. This is to protect everyone.

Empty Property Works
You may have noticed we temporarily halted work on empty properties, which was in line with Government instructions at the time. (This excluded moving someone who was/would be homeless, which the Government allowed us to complete).
However, we are now pleased to be able to re-start this work, but with certain safety procedures in place:
- properties won’t be entered for the first 72 hours following the previous tenant’s departure
- only one colleague will be entering the property at any time (unless, due to safety reasons, it is a two or more person job)
Only once all necessary works have been completed, will the property be made available to let.
Please note, that due to many shops and usual places remaining closed, certain empty properties will be used as welfare facilities for colleagues who are out of their homes all day.

Update 14 May 2020
Following this week's COVID-19 update from the Government, we know it will be a very slow return to normality, and we understand that many of you will be wondering what Your Housing Group is doing to return to 'normal' too. This is to assure you that we are now starting to prepare for this as soon as is possible.

We are currently going through the Government’s 50-page briefing document and in addition, the Health and Safety Executive (HSE) has now issued eight guidance papers that we need to comply with, to ensure the safety of our colleagues and you. We are also working with Unite, the Union.

Obviously, YHG colleagues are keen to return to their usual duties and to continue to deliver and build upon the high standard of service that you should expect. However, for the moment, we have to fully understand the Government’s guidelines and we will communicate further, with more detail, in the coming week.

In the meantime, we’d like to thank you for your patience and we hope that you and your families are safe and well.

Please read the latest Government update in full here.

Please continue to follow all Government advice and keep checking this page as it will be continually updated, as will our social media channels; Facebook and Twitter Please, stay safe.