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Repairs and adaptations

You can report a repair to us 24 hours a day, 7 days a week. We will then give all repairs a priority according to the type of repair.

fix360 is our repairs and maintenance service. 

Our Repairs and Maintenance Handbook explain what we're responsible for as a landlord and what you're responsible for as a tenant. 

  • If your repair is an emergency, please call Your Response immediately on 0345 345 0272.
  • To enquire about existing repairs, please fill out our repair enquiry form.

 * Please note that the repairs and maintenance handbook does not apply to Shared Ownership, Keyworker, Nuvu Living and Commercial Properties. 

Aids and adaptations
Making changes to your home or using specific aids can help you carry out day-to-day activities and may allow you to stay in your home.

Please head over to our Aids and Adaptations page for more information on requesting such changes.

Electrical Installation Condition Reports  (EICR)
Our Compliance Team and fix360 are currently working on a cyclical schedule to ensure all of our properties have a valid Electrical Installation Condition Report (EICR).

Electrical installations and wiring can deteriorate over time or show signs of age, but you would never notice it until it was too late. EICRs check the overall condition of the electrical installation in the property, and it will help pick up on any faults or electrical damages, and also any wiring that doesn’t meet the current regulations.

We will notify you when we will require access to your property and arrange an appointment time to suit you. Our operatives will explain the whole process upon arrival to minimise any disruption.

Win £50
You can even be in with a chance of winning a £50 Love2Shop voucher if you let us carry out the EICR on your first scheduled appointment! We will enter you into a fortnightly prize draw.