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Grounds Maintenance and Cleaning

We know that keeping outside areas well maintained makes a big difference to your home and to the look of the whole neighbourhood. So, we’ve redesigned our grounds maintenance service to provide a better service to you.

COVID-19: Grounds Maintenance & Empty Property Updates
Please visit our latest updates page for further details!

The big picture

Our new grounds maintenance service will cover more than 600 sites and benefit around 13,500 customers. At the same time, we’re re-mapping all our lawns, grass verges, shrubs and hedges that fall under our care. This work will also include a survey of almost 30,000 trees. We want to ensure we’re looking after all the outside shared spaces we’re responsible for.

What we’ll do

Our three providers – Greenfingers, Glendale and Sodexo – will cut the grass of shared (scheme) lawns every two weeks throughout Spring and Summer and every month in Autumn and Winter, weather permitting.

We’ll keep shared areas, such as communal gardens, clean and tidy. We’ll also maintain our paths and car parks. We’ll take care of any trees and shrubs in shared spaces, making sure they’re safe and healthy. For retirement properties, we’ll maintain the lawns, hedges and carry out weeding.

What you’ll do

As part of your tenancy or leaseholder agreement, you’re responsible for keeping your own private garden tidy and cared for. Trees in your private garden are your responsibility. If you’re concerned about the safety or stability of a tree then please get in touch and we may be able to help. If you live in one of our retirement properties and you’ve sought permission to add your own bedding plants, it’s your responsibility to maintain them.

More consistent, reliable cleaning

We’re also working hard to improve our cleaning service. We’ll have more news on this later in the summer.

Remember, it’s our responsibility to keep shared areas clean. Corridors, staircases, landings, lifts, communal kitchens, bin areas, rubbish chutes and porches are cleaned on a regular basis. How often depends on the requirements of each site.

All we ask is that you keep shared areas tidy and free of personal items. They can be a fire hazard and may have to be removed.