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Equality and diversity

We are committed to treating everyone fairly and equally when offering our homes, services, employment and contracts. We will ensure that no one is treated less favourably for any reason.

We do not discriminate unlawfully against groups or individuals. We will treat everyone fairly regardless of their gender, including transgender, marital status, including civil partnership, race, colour, nationality, citizenship, ethnic and national origins, disability, sexual orientation, age, spent and unrelated criminal convictions, religion or belief, language, culture, health or economic status.

We want to promote an environment that is free from unfair or unlawful discrimination, harassment and intimidation and where every individual has access to our services and can contribute to our work.

Our Commitment to E&D

Although we follow and implement all Equality legislation, our commitment to equality and diversity is driven by good business practice and need – not by legislation.

We also try to consider everyone as an individual, rather than a type of person or a member of a particular group. No two people are the same. We are all different, we have different needs, come from different backgrounds and have different interests. The more we know about you the easier it is to provide our services in ways which suit your needs. From time to time we will ask you to complete a customer profile form to ensure we have all your details up to date.

Giving access to our homes and services


We will achieve this by:
  • Providing information in alternative ways when this would be helpful, eg tape, CD, Braille, large print or translated into other languages
  • Making sure everyone can apply for and use all our services
  • Where we can, adapting homes and services to meet the needs of individual tenants
  • Continuing to work in partnership with minority ethnic housing associations and all community groups where we operate
  • Monitoring customers’ access to services and satisfaction in all areas
  • Stopping harassment

We will not tolerate or allow any form of harassment or bullying in our neighbourhoods or in the workplace. If this happens, we will take immediate action to stop this. We have a zero tolerance approach to hate crime

Hate crime is any criminal behavior that you, or anyone else believes is motivated by the offender’s prejudice or hatred of their victim because of their race, colour, ethnicity, nationality or national origin, religion, gender, gender identity, sexual orientation and disability.

If you feel that you have been a victim of hate crime in your community call Your Response on 0345 345 0272