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Repairs and adaptations

You can report a repair to us 24 hours a day, 7 days a week. We will then give all repairs a priority according to the type of repair.

We recognise there’s been confusion around our repairs service. We also know that moving the repairs service from several suppliers to one organisation, Fix360, has led to difficulties. We’re sorry for the confusion and any issues this may have caused and we’re working hard to put this right.

Fix360 is our new business that repairs and maintains homes. Since launch in October, Fix360 has carried out more than 20,000 repairs and now employs more than 110 people. We’re confident that Fix360 will provide an effective and responsive repair service for all customers.

Your Housing Group inherited more than 80 (yes, 80!) different tenancy agreements, leading to confusion around repairs expectations. We’ve brought them together into one, standard agreement, so we can offer a more consistent level of service to you.

Your new Repairs and Maintenance Handbook will describe what we're responsible for as a landlord and what you're responsible for as a tenant. 

  • To report a repair, please complete and submit our online repair form. We will then contact you using your preferred method to book an appointment.
  • If your repair is an emergency, please call Your Response immediately on 0345 345 0272.
  • To enquire about existing repairs, please fill out our repair enquiry form.

 * Please note that the repairs and maintenance handbook does not apply to Shared Ownership, Keyworker, Nuvu Living and Commercial Properties. 

Aids and adaptations

Making changes to your home or using specific aids can help you carry out day-to-day activities and may allow you to stay in your home.

Please head over to our Aids and Adaptations page for more information on requesting such changes.