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Aids and adaptations

Making changes to your home or using specific aids can help you carry out day-to-day activities and support you to stay in your home.

WHAT IS AN ADAPTION?

Long-term illness or disability may mean you or a family member need a few changes made to your home. An adaptation could make a big difference in your comfort and quality of life.

An adaptation is a piece of equipment, extra fitting or minor alteration including:

  • Grab rails and handrails.
  • A walk-in shower.
  • An over-bath shower.
  • Widening doorways.
  • Door entry systems.
  • Hoists or lifting equipment.
  • Specialist bathroom equipment.
  • Access ramps.
  • Vibrating smoke alarms.
  • Lever taps— low-level kitchen units.

OUR COMMITMENT

We use specialist contractors to carry out all our adaptation work and have money put aside to pay for these.

OUR COMMITMENT MEANS THAT WE WILL:

  • Support as many customers as we can by working with other organisations to find extra funding.
  • Find out if you are satisfied with the work.
  • Service stairlifts and hoists every 12 months.
  • Aim to complete within 12 months of your request being approved.

HOW WE CAN HELP

We want to meet your needs and make your home as suitable as possible and need to consider several things before making a decision to go ahead, such as whether there is a recognised need for the adaptation.
Sometimes we are unable to make the changes you request or it could affect the structure of the house and make it unsafe.
In these cases, we could help you move to a suitable alternative home and would make every effort to make sure you are happy with the outcome.

WHAT WE CANNOT DO

There are certain things that we are unable to do:

  • Remove existing adaptations unless recommended by an Occupational Therapist.
  • Remove stairlifts to install carpets, furniture, etc.
  • Pay for medical evidence.
  • Flag patios or gardens.
  • Install central heating as an adaptation.

WHAT HAPPENS NEXT?

This depends on the type of adaptation. Requests are given priority according to size, urgency and cost. Hospital discharge and children are given the utmost priority.

NEED MORE ADVICE AND INFORMATION ABOUT AIDS & ADAPTATIONS:

Contact Your Response on 0345 345 0272. 
Download our aids and adaptions guide