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Customer annual report

Welcome to our 2019-20 Customer Annual Report.

The report is a snapshot of the last 12 months at Your Housing Group, the services we have delivered and how we have performed. Click here to view the report in a mobile-friendly format.

We’re on a mission to build and manage more homes to increase choice and drive value for our customers. Why? Because we know that people need quality homes they can afford.

2020 has been challenging for Your Housing Group (YHG) and for many of our customers, tenants and residents. Nevertheless, we continue to move forward and successfully deliver our corporate strategy.

Something that we promised to you in 2019 was that we would continually work on ‘doing better’; we’ve listened to your feedback and adapted to your ever-changing needs as residents. Improving your homes and giving you even more value for money is key to our business and we have now had the go-ahead for a significant investment in your homes over the next five years.

We have also invested almost £22 million pounds on building new homes in 2019-2020. We expect to complete a further 120 homes within 2020-2021, and a total of 578 ready by the end of 2022.

Your feedback matters 

We worked with a group of customers to ensure that the information contained in the report is interesting, informative and easily accessible.

Let us know what you think by contacting us on yoursay@yourhousinggroup.co.uk.