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Customer Service 3To make sure that you have a channel of support at all times, Your Response has made it easy to access our services. Whether you feel comfortable contacting us by phone, email, or post, we’re always here to answer your queries and provide help. If you call in at your local office, we can even arrange a home visit.

Your Response

At Your Response, we like to think of ourselves as a ‘one-stop shop’ for all your needs.  When you phone us, you will be given several options to ensure we respond to your call in the best possible way and provide you with speedy, friendly and efficient service.

             Call Your Response on 0345 345 0272

Your Response offers solutions and support for:

  • reporting repairs
  • reporting any neighbourhood matters, such as graffiti or litter
  • help with nuisance, harassment or antisocial behaviour
  • arranging a home visit
  • enquiries about your tenancy
  • enquiries about moving home
  • reporting information about your home
  • ways to pay your rent
  • making a complaint or paying us a compliment
  • enquiries about buying your home

You can get more information about some of these from the various leaflets we supply.

Who to Contact

Your Response

LoCall 0345 345 0272
Minicom 0845 345 7484

Calls are charged at a local rate and may be recorded for training purposes.

Opening times

Monday to Friday: 8.00am – 10.00pm
Saturday & Sunday: 9.00am – 5.00pm
Bank Holidays (Excluding Easter Sunday and Xmas Day): 10.00am - 2.00pm

Outside these hours, an emergency repairs and ASB service only is available on 0345 345 0272.

Email us at: response@yourhousinggroup.co.uk

Write to us at: Your Response, PO Box 593, Preston PR2 2WU.

 

If you are a third party solicitor enquiring about our insurance policy details and Portal ID, our liability insurers are Zurich Municipal: policy number JHA-22S119-0013 and portal compensator ID C00108