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Pay your rent

There are a number of quick and secure ways to pay your rent, whether it be online or via direct debit.

Have you signed up to Your Home Hub yet? Pay your rent quickly and securely Through your personal online account!

Your Home Hub is the easy and convenient way to manage your account with us. With 24/7 access to everything you need, it is a great way to stay up to date and in control. Simply sign up today and say goodbye to waiting on hold or hanging around for a call back or email.

What does Your Home Hub do for me?

  • Report a repair quickly and easily
  • Pay your rent securely
  • Access our helpful knowledge base

Plus much more!

Alternatively, you can choose one of the following options to pay your rent:

Pay online
We work with payment provider ‘Allpay’ to provide you with a simple, easy and secure way to pay your rent online. You can pay with a debit or credit card at www.allpayments.net You need an Allpay payment card to do this. Call 0345 345 0272 to order one if needed. Please Note: Your credit card company may charge you an extra fee.

Pay at shops and post offices
You can pay in all Post Offices and shops with the PayPoint sign. You can find your nearest place to pay at www.allpay.net/outlets You need an Allpay payment card to do this. Call 0345 345 0272 to order one if needed.

Pay over the phone
You can pay over the phone using a debit or credit card, you can either: Call Your Response on 0345 345 0272 or use the 24-hour automated service on 0844 557 8321 (calls are charged at national rate and will last about two minutes) Please Note: Your credit card company may charge an extra fee, please check with them before making a payment.

Pay by the Allpay phone app
Pay your rent securely on your mobile or tablet device by using Allpay’s free mobile Payment App. Simply download from the Apple App Store or Windows Phone store or Google play. Once you have logged into your account via the App, you can store all your payment reference numbers, bank card details and payment amounts. You can also create a 4 digit pin number to access the App so you don’t have to login every time you use it. 

Pay by cheque or postal order
Cheques or postal orders should be made payable to your Landlord and you should write your name, address and reference number on the back. These should be sent by special delivery to: Your Response, PO Box 593, Preston PR2 2WU. Please note: We do not accept cash payments through the post or in any of our offices.