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Safety in the home

We care about keeping you safe and comfortable in your home. From carrying out annual gas safety checks to providing tips on fire safety, we’re here to give you everyday practical help and advice.

If you have any questions about safety in your home, please contact us, however in an emergency, please always call 999.

GAS
If you smell gas in your home you should immediately take action and call the National Grid on 0800 111 999.

Our Responsibility
As soon as you move into your property, you will need to arrange payment for your gas services. If required, we can help you find your gas provider or arrange to get the gas supply tested.

As your Landlord we must by law make sure that an annual gas service and safety check is carried out on all gas-fired appliances in your home that we own. This includes gas fires, boilers, warm air units and water heaters.

We will contact you to carry out these safety checks once a year. An appointment will be made with a gas registered service engineer (you can change this to another date if it’s not convenient for you).

Please note: You must allow access to your home for these safety checks, if you do not it is a breach of your Tenancy Agreement and you could lose your home.

Please read our Gas Safety Guide which includes safety tips and useful contact information.

Gas Service Check Appointments

Our main priority as a landlord is to keep everybody safe. One of our biggest responsibilities is to ensure that all the appliances in our homes are safe and comply with the law.

In accordance with our obligations mandated by Government and the Health & Safety Executive (HSE), there are certain obligations we must continue to do during this COVID-19 period. These requirements have not stopped because of COVID-19 and this includes undertaking an annual Gas Safety Check in residents’ homes where a Gas Appliance is present. Further information is available in our FAQs.

Every year, we carry out gas service checks to ensure that our residents can rest easy, knowing they have reliable, safe energy fuelling their home. These checks are mandatory by law, as set out by the Health and Safety Executive (HSE).

Since the COVID-19 lockdown began in March, our gas contractors, PH Jones and Sure Maintenance, have been working hard to complete scheduled gas service checks to make sure YHG continues to comply by the regulations. We understand that this is a difficult time for many and the threat of this virus is a scary prospect for everyone, but we must ensure these checks are carried out to keep you, your families and your neighbours safe.

  • If you are isolating due to having symptoms of the virus, you can contact us, and we can re-arrange the appointment for a more suitable time when you’re well.
  • If you are shielding due to being in a vulnerable group, we may ask you to stay in another room to ensure social distancing remains in place whilst we undertake your Gas Safety Check.
  • We can ensure you that our engineers will always wear the appropriate personal protective equipment (PPE), that they will adhere to social distancing guidelines and will clean all surfaces that they encounter, before leaving your property.


Fire Safety

In an emergency, please call 999.

Top tips to staying safe in your home:
  • Regularly check your smoke alarm
  • Make sure you have a working smoke alarm on each floor of your home
  • Book a visit from your local Fire and Rescue Service
  • Plan a safe escape

Water Safety
We will carry out a risk management survey every 2 years to help identify properties that are 'at risk' of Legionella. If you are one of these identified properties we will send contractors to visit the property every 3 months to check your hot and cold water systems.To protect your home from Legionnaires' disease, follow these simple steps: 

  • Run your taps weekly
  • Keep hot water temperatures set to over 50°C
  • Report any failures with hot water systems or where cold water comes out warm for over a minute
  • Ensure showerheads are kept clean and free from limescale
  • Report any redundant pipework (e.g. supplies to washing machines not used)
  • Flush all taps for 5 minutes before use without releasing a spray if property is left unoccupied for over 2 weeks

If you’re concerned about Legionnaires' disease, please contact us or visit the HSE website for more information

Asbestos
Asbestos materials can be found in most homes that were built before the year 2000. UK legislation requires landlords to identify asbestos containing materials (ACMs) only within ‘common areas’ of their properties and make a plan to manage the asbestos. There is no legal requirement to identify ACMs within domestic properties.

Your Housing Group’s policy on asbestos is in line with the Government and Health and Safety Executive recommendations: to leave asbestos in place unless it is in an unsatisfactory condition or is likely to be subject to frequent disturbances, or if it can be removed as part of a repair, improvement or alteration.

To comply with current legislation, we have carried out asbestos surveys of communal areas in our properties. We have also decided to go further and carry out an asbestos survey programme to identify ACMs in our residents’ homes.

We provide a useful Asbestos Safety Guide which includes information on where asbestos can be found, asbestos do’s and don’ts and useful contact details.