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Moving house

Moving home? Whether you're moving in or out our helpful guides will let you know what you need to do.

Moving In

Our aim is to move you into your newly allocated home as soon as it is ready. Once you are allocated with a home, Your Lettings Agent will get in touch with you to discuss visiting the property, signing your Tenancy Agreement and giving you the keys to your new home.

Your Lettings Agent will help you understand what to expect from your tenancy with us. When signing your Tenancy Agreement they will talk you through the details of your new home, this will include:

  • Your rights and responsibilities – Your Tenancy Agreement will detail exactly what is your responsibility and what services you can expect from us.
  • How to make rent payments ­– With a number of rent payment options, you can choose whatever works best for you. It is very important that you pay your rent on time as failure to pay may result in losing your home.
  • Your utilities and services – It’s your responsibility to set up and pay for your council tax and utilities such as gas, electricity, water and phone line. To avoid building up debt you should set these accounts up as soon as you move into your home.
  • Our quality and safety standards – We maintain a quality standard for all of our empty properties.
  • Being a considerate neighbour ­– Please be aware of the noise you may be making (including TVs, stereos, barking dogs or alarms) which could cause unintended nuisance noise for your neighbours.
  • Your communal areas – Each communal area has its own policy for services (such as cleaning shared halls, stairways or gardens).
  • Getting insurance ­– It is very important that you obtain your own contents insurance in order to insure your belongings within your property.

Moving out

When moving out of your home there are a number of things that you must do to make sure you are meeting the terms of your Tenancy Agreement. This includes:

  • Give us notice – This must be in writing. Your Tenancy Agreement will tell you exactly how much notice you need to give (this is usually 4 weeks). 
  • If you are a customer, and live in the following areas – Warrington, Greater Manchester, Lancashire and Yorkshire please email Central.lettingsteamnorth@yourhousinggroup.co.uk
  • If you are a customer, and live in the following areas – St. Helens, Liverpool, Sefton, Knowsley, Staffordshire, High Peak, Crewe, Macclesfield and Chester please email Centrallettings.teamsouth@yourhousinggroup.co.uk
  • Pay your rent – You must pay your rent until the end of your tenancy. During your notice period we will contact you to advise you how much rent is owed to settle your account. If you’re unable to settle your account in full, we will discuss how you can continue to pay any arrears after you have left.
  • Allow us access – During your notice period we will require access to inspect your home. We will write to you to arrange this before your tenancy ends. We may also want to bring potential new customers to view your home.
  • Let us know any important details – This includes your security alarm code and your new address.
  • Return your keys - once we have received your notice your Lettings Agent will make contact with you and arrange a key safe to be fitted outside of your property. Your keys will need to be in the key safe no later than 12 noon on the date that your tenancy, licence or lease ends (this is generally a Monday - you will be advised otherwise if this is not the case). If you don’t hand in your keys you will be charged rent for another week.
  • Pay your council tax and utilities – It’s important to pay the final amounts for your gas, electricity, water and phone bills. Also, don’t forget to record your final meter readings on the day you move and provide this information to the suppliers alongside your new address.
  • Leave your property clean and tidy – This includes:
    • Emptying every room including the loft space
    • Clearing the garden and any sheds
    • Removing all carpets and furnishings
    • Removing any built-in furniture you may have installed (e.g. wardrobes and shelves)
    • Removing any white goods and kitchen appliances that belong to you
  • Pay for any rechargeable repairs – You will be held responsible for any repairs or costs associated with clearing the property.
  • Inform people about your change of address – This includes:
    • Utilities such as electricity, gas, water and phone lines
    • Council tax
    • Housing benefits
    • Department of Work and Pensions
    • Inland Revenue
    • Bank / Building Society / Credit Cards
    • DVLA
    • Your employer, dentist, doctor and relevant schools
    • The Post Office to get your post re-directed.Department of Work and Pensions.Bank / Building Society / Credit Cards.DVLA