We love sharing great examples of how our colleagues make a real difference for customers – and this one shows just how important it is to reach out if you ever need support.
Recently, one of our Allocation and Lettings Officers carried out a routine affordability check with a customer applying for a Your Housing Group home. During the conversation, they spotted that the customer might be missing out on some benefits that they were entitled to receive.
To make sure the customer got the right advice, they linked up with our Welfare Benefits Triage service and our Welfare and Debt Advice team to pick up the case and worked with the customer to check what they should be receiving.
Thanks to this attention to detail and the team’s advice and follow-up, the customer has now been awarded the correct support, including almost £10,000 in backdated payments. This will make a huge difference to the customer and their family at an important time.
This is a brilliant example of how our colleagues go above and beyond every day to support people into safe, affordable homes… and how even a small conversation can lead to lifechanging outcomes.
Need support with money, benefits or debt?
If you’re a YHG customer and want to check whether you’re receiving everything you’re entitled to, our Welfare and Debt Advice Service is here to help.
You don’t need to wait until there’s a problem, just get in touch and we’ll do what we can to support you: Your Housing Group: Money advice - Your Housing Group