Your tenancy
At Your Housing Group we can help you understand what to expect from your tenancy with us.
Customer Connect: our commitment to you
Keeping you safe
Visit our safety in the home section to get useful advice and information about gas safety, and protecting your household from legionnaires disease, asbestos and fire.
Your Home Hub - My Accountincrease
in dog attacks in England over last two years
dog attacks
between June 2022 & July 2023
Dog safety
If we're coming to see you, please secure your dog(s) or pop them in another room. We don't want to put you, our colleagues or the animals at risk as we are obliged to report any bites or near misses to the Police. Please ensure you refer to your tenancy agreement and update us of any changes.
Your repairs
Your safety is our top priority and we want you to able to report an issue or repair when it suits you and when you need to.
Money advice
Our Money Advice Team is available to provide advice on how to manage your money, reduce bills and apply for benefits.
Customer engagement
How we work with you and for you to deliver excellent customer service as part of our Customer Connect promise.
Customer annual reports
Customer annual report 2022-23
Our most recent report from April 2022 to the end of March 2023.
Customer annual report 2021-22
The report is a snapshot of the last 12 months at Your Housing Group, the services we've delivered and how we've performed.
2021-22 has continued to be a challenging year for Your Housing Group (YHG) and for many of us, but we continue to move forward and successfully deliver on our business priorities; safe, landlord, viability and growth.
Customer annual report 2020-21
Latest community news
Your Home Hub
Your Home Hub is an easy and convenient way to manage your account with us. Use it to report a repair, make a payment, get in touch with us, and much more.
Your Home Hub - My Account