We’re proud to hold the Disability Confident Employer accreditation. We’ve also been awarded the Customer Service Excellence Standard and Tpas accreditation too, which recognises excellent tenant engagement.

Tpas England

We're proud to have achieved the Tpas Landlord Accreditation.

Tpas is a member-led organisation, that works to promote, support and champion tenant involvement and empowerment, with the goal of improving tenant engagement standards in social housing.

Your Housing Esther 00133 Medium
Customer Service Excellence

We focus on giving a high standard of customer service across the business. Being awarded the prestigious Customer Service Excellence standard is recognition of our hard work. The standard is an external, independent review of our services, which assesses: 

  • Customer insight 
  • The culture of an organisation 
  • Information and access 
  • Delivery 
  • Timeliness and quality of delivery.

Friendly Smiley Customer Service Assistant
Being Disability Confident

We’re dedicated to having a diverse workforce and creating an inclusive, engaging organisation. The Disability Confident scheme helps us to recruit and retain great people.  

As a Disability Confident employer: 

  • We’ve successfully completed the Disability Confident self-assessment 
  • We’re taking all of the core actions to be a Disability Confident employer 
  • We’re offering at least one activity to get the right people for our business, and at least one activity to keep and develop our people.

Head Office Worker Male Paul Lanyard