Investors in People Gold award accredited, and achieved the customer excellence standard. We're proud to be accredited a Disability Confident Employer.
Investors in people - Gold
Created by the UK government and managed by the UK Commission for Employment and Skills (UKCES), the Investors in People accreditation helps organisations to boost working culture, increase employee engagement and encourage game changing leadership.
The IIP Accreditation Framework awards organisations that develop, evaluate and takes action to improve its people management. Your Housing Group have successfully been awarded the Gold investors in people award, the highest accolade an organisation can achieve.
"People are at the heart of Your Housing Group, and this accreditation reinforces the commitment we have shown in encouraging our staff to be the best that they can be..." CEO Brian Cronin
Our Investors in People Gold award places Your Housing Group in the top 7% of all accredited organisations. We have been particularly commended for embedding our core values of Passion, Pride and Creativity and how these values have been embraced by YHG staff members.
Customer Service Excellence
Your Housing Group have achieved the customer excellence standard which assesses:
- Customer insight
- The culture of an organisation
- Information and access
- Timliness and quality of delivery
We pride ourselves on our commitment to excellent customer service and successfully achieving the Customer Service Excellence standard highlights to our residents and stakeholders that we are delivering customer focus within all aspects of our service delivery.
As a Disability Confident Employer we:
- Have undertaken and successfully completed the Disability Confident self-assessment.
- Are taking all of the core actions to be a Disability Confident employer.
- Are offering at least one activity to get the right people for our business and at least one activity to keep and develop our people.