fix360 is the name of our in-house repairs and maintenance team.

The team provides responsive and emergency repairs to most of our homes, whilst also making sure empty properties are ready for incoming residents. fix360 consists of qualified multi-trade and specialist professionals, delivering effective repairs and maintenance as part of a friendly, reliable and respectful service to you, our customers. 

Your repair responsibilities

Repairing damaged items

You will be charged for any costs associated with carrying out repairs and maintenance to your property that are deemed to be rechargeable. 

A rechargeable repair is any repair that is needed as a result of neglect, unauthorised works or damage caused by a resident, family members, pets or visitors either during the lifetime of the tenancy or discovered upon termination of the tenancy.

Some common rechargeable repairs include:

  • Blockages, including failure to maintain any pipework (cleaning & clearing)
  • Damage caused by you, your family or visitors
  • DIY damage
  • Broken glazing
  • Board up of doors and windows
  • Lock changes
  • Resetting trip switches due to faulty appliance
  • Your Housing being unable to gain entry

We may also recharge you if:

  • We attend a pre-arranged appointment at your property and cannot gain access to carry out the work
  • You tell us that a problem is an emergency and it turns out not to be. For example, if you tell us that you have a water flood which you cannot contain and it turns out to be a leak that you could fix yourself

To report a rechargeable repair please call Your Response on 0345 345 0272.


Carrying out minor repairs

These include but are not limited to the following:


  • Bath panel
  • Blocked basin, bath, shower and sink
  • Toilet seat – we do supply for designated older peoples properties
  • Plug or chain replacement
  • Plumbing/fitting of your own appliances*
  • Sealant replacement for kitchen units and sanitary fittings
  • Shower curtain
  • Tap washer where taps are dripping.


  • Bleeding radiators
  • Relighting pilot light
  • Fire fitted by you.


  • Fluorescent tubes – we do repair/replace for designated older peoples properties
  • Fluorescent fitment – starter motor
  • Fuse box – resetting of a trip switch
  • Light bulbs - we do repair/replace for designated older peoples properties.

* Must be undertaken to Gas Safe or NICEIC Regulations and certification provided to YHG where applicable.


  • Minor cracks in ceilings and walls, generally smaller than 5mm wide
  • Curtain pole, rail or track
  • Damage caused by anyone living in the property or guests within the property to any of the property, fittings and fixtures
  • Changes to doors to accommodate carpets, including refixing of a draught excluder
  • Doorbell including batteries
  • Doors, door frames, door hinges and skirting
  • Draught proofing
  • Fitting additional locks, catches, safety devices, spy hole, safety chain, burglar alarm.
  • Fixtures fitted by you for example flooring, shelving.
  • Handles and latches on internal cupboards, doors and windows
  • Keys and fobs
  • Painting and decorating to including papering, woodwork and coving
  • Pest control to your home
  • Satellite dish and TV aerial fitted by you.


  • Boundary fencing and walls
  • Dustbins
  • Rotary dryers and washing lines.

If you feel that under your tenancy agreement, we are responsible for this repair, please contact us. Ensure you include the relevant clause under your agreement before submitting.


You're responsible for decorating the inside of your home and keeping it to a good standard. All decoration within your home must adhere to the following:

  • You must only use universally accepted materials, such as paint and wallpaper
  • The correct materials must be used in the correct places, for example wood paint for wood and masonry paint for brick work.
  • The standard of decoration needs to be equal to or higher than when you moved in. If the decoration is not deemed to meet these standards, you will be charged to bring the property up to the relevant standard.

If you want to create a feature wall using unapproved materials such as wood, brick effect or other items, you will need to ask us for permission. We may however, ask you to remove this and reinstate the original wall at the end of your tenancy.

We are responsible for the external decoration of your property. As part of a rolling programme we will periodically attend and decorate all externally painted surfaces. If you wish to carry out external decoration to your property you must ask us for permission.

Making improvements to your property

We always need to consider the structure and long term maintenance of the property so the work must be carried out to a good standard and must comply with building, electric and gas safety requirements as well as planning regulations. Any electrical or gas works must be carried out by a fully qualified contractor.

You'll need to get our written permission before carrying out any of the following improvement work. This includes but is not limited to:

  • Kitchens
  • Bathrooms (including electric showers)
  • Heating systems
  • Log or multi fuel burning stoves
  • Conservatories
  • Patio doors
  • Loft conversions
  • Satellite dishes
  • CB aerials
  • Sheds
  • Garages.

You'll be responsible for any future repairs to these improvements. and will need to remove them if they don't meet current building regulations.

If you don’t get our written permission, we may ask you to return the property to its original state and you'll have to pay for this work.

Reeve Court Communal Garden

Grounds maintenance

As part of your tenancy or leaseholder agreement, you’re responsible for keeping your own private garden tidy and cared for. Trees in your garden are also your responsibility, but there are some exceptions. Please check with us first if you have concerns about the trees you have, and our tree surveyor will come and take a look.