The Housing Ombudsman has opened a consultation on how it will handle complaints under the new Social Tenant Access to Information Requirements (STAIRs).
If you’re a tenant of a housing association, STAIRs gives you the right to ask for information about how your home and services are managed.
The Ombudsman wants your views on:
- Who should be able to make a complaint
- Whether the time limits are fair
- How investigations should work
You can read the full STAIRs consultation document and take part in the survey via the Housing Ombudsman’s website.