We want every one of our residents to live in a safe place to call home. Our Asset Strategy sets out how we’ll invest in our homes over the next two years to make that happen. It’s based on what our residents tell us matters most, and what our data shows us about our homes. 

We want every resident to live in a home that makes them feel safe and happy. But we know there are challenges, like rising costs, climate change, and increased demand for repairs.  
Our strategy helps us plan and make smart decisions about where and how we invest. We have the strategy in place to: 

  • Respond to new safety laws and standards 

  • Tackle damp and mould more effectively 

  • Make homes more energy efficient and affordable 

  • Improve customer satisfaction with the quality of their homes. 

What we've already done

We’ve laid strong foundations over the past few years. This gives us a great starting point for the next phase of work. 

So far, we’ve: 

  • Kept safety checks at nearly 100% across our key areas 

  • Surveyed every home within the last 5 years 

  • Invested more than average in repairs and improvements 

  • Created a clear plan to fix building safety issues based on risk. 

Our goals by 2027

We’ve set clear targets to make sure our homes meet high standards, and our residents feel safe and supported. 

By the end of 2027, we aim to: 

  • Get at least 66% of homes to EPC rating C or above 

  • Ensure all homes meet the Decent Homes Standard

  • Launch a new repairs standard shaped from our residents’ suggestions and feedback  

  • Use data to plan maintenance before problems happen 

  • Improve customer satisfaction with the quality of homes. 

What we're doing next

We’re focusing on the things that matter most to our residents. Keeping homes safe, warm and affordable. 

Our next steps include: 

  • Maintaining 100% safety compliance 

  • Investing in building safety and energy efficiency 

  • Prioritising repairs to roofs, windows, walls and insulation 

  • Using data to spot issues early and fix them proactively 

  • Reviewing our repairs service to make it better for residents 

  • Reinvesting in new homes that meet our residents needs 

  • Applying for external funding to support improvements. 

Measuring our improvements

We’ll know we’re on the right track when our homes are safer, warmer and easier to maintain, and most importantly when our residents tell us they’re happy. 

We’re aiming for: 

  • Homes free from damp, mould and condensation 

  • Lower energy bills for residents 

  • Fewer repairs and insurance claims 

  • Better value for money 

  • Higher customer satisfaction. 

Challenges we're watching

We know there are risks, and we’re planning to manage them by: 

  • Making sure we have the right people in #TeamYHG and enough resources to deliver our plans 

  • Staying up to date with new laws and safety standards 

  • Attracting and training skilled tradespeople and apprentices. 

Making the most of every pound

We’re committed to delivering value for money but not by cutting corners, by doing things smarter. 

How we’re doing it: 

  • Using data to guide our investments 

  • Buying in bulk to save costs 

  • Fixing root causes to avoid repeat repairs 

  • Planning maintenance to prevent problems 

  • Listening to our residents to reduce complaints and improve our service. 

 

We know how important it is for our residents to feel safe in their homes. This strategy is about making sure our investment decisions reflect our vision of providing a safe place to call home. By listening to our residents, using data wisely, and planning ahead, we’re building a future where every home meets high standards, and every resident feels supported.