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Contact Us

If you need to report an emergency repair, please call us on 0345 345 0272 at any time.

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Report a repair form

Provide as much of a description as possible
Tick each box when you are available










Report a repair form









Tick each box when you are available










Existing repair enquiry

Please select option below




Request for help with my account

(If known)

Request money advice

(If known)





Request Refund

(If known)
if joint tenancy or lease, please include all names
if acting as third-party
8 digit account number
6 digit sort code




Gas enquiry form

IMPORTANT: Please note this is not an emergency service, for emergency repairs and maintenance please call 0345 345 0272 or if you can smell gas please call 0800 111 999


(A tick means you are available)










Complaints/Compliments



General enquiry form

Subject Access Request





Please be aware

That there are some exemptions to the right to request your personal data which may mean you do not always receive all the information we process, we will make you aware of any exemptions we believe apply in the response we send to you.