Home contents insurance

My Home policy provides cover for contents such as: furniture, carpets, curtains, clothes, bedding, electrical items, pictures, and ornaments.

• There’s no excess (meaning you don’t pay the first part of a claim).

   

• It covers loss or damage caused by events such as, theft, water damage, fire, and other household risks.

   

• It includes Tenant's Liability, which means that up to 35% of the contents of your landlord’s fixtures and fittings (which you’re responsible for as a tenant) is insured.

   

• It covers theft or attempted theft of contents in sheds, outbuildings, and garages that are part of your home (up to £3,000).

   

• It covers damage to external glazing (which you’re responsible for).

   

• We’ll cover up to £500 for replacement and installation of locks for outside doors, windows, or alarms if keys are lost or stolen.

   

• You don’t need to have special door or window locks (as long as your outside door locks, that’s fine).

The My Home contents insurance scheme is specifically for residents in social housing, and is designed to meet the demands and needs of social housing residents looking for home contents insurance.

The cover is subject to terms, conditions, limitations, and exclusions apply, which can be viewed in the My Home Contents Insurance Product Information and Policy Wording.

If you are unsure whether this insurance policy is right for you, contact Thistle Tenant Risks who’ll be happy to help with any questions.

To apply for My Home contents insurance, you will need to complete an application form or call Thistle Tenant Risks on 0345 450 7288. For more information you can visit the Thistle website or read the Thistle Insurance Services Terms of Business Agreement. These documents include information about your rights, how your policy will be managed, and important details about the insurance.

Details of payment options and premiums can be found in the Thistle rate card.

Please note that all Thistle Tenant Risks’ business is arranged on a non-advised basis. This means that you’ll be given the information you need to make an informed decision on what cover best suits you and your needs.

It’s always the intention of Thistle to give you the best possible service, but if you do have any questions or concerns about your insurance, or the handling of a claim, you should follow their complaints procedure.

A copy of the Thistle Insurance Services complaints procedure is available on request. For additional information, visit their complaints page.