We recognise the adverse effect of crime and anti-social behaviour (ASB) and the impact this can have on residents and communities. We are committed to working with our residents, communities, and partner agencies to respond to anti-social behaviour. We will use various tools and powers that are available to us to prevent it from happening, and the action we may take against those causing ASB, especially where it is affecting our residents. 

What we will do for you

  • We are here to help, you can easily report anti-social behaviour to us by phone, email, online or face to face in your home or at a mutually convenient location
  • We will record anonymous reports and complete an investigation based on the information provided at the first point of contact
  • We will aim to respond to you as soon as possible and within two working days by your chosen method of contact
  • We will complete a risk assessment with you to identify any risk and support needs and discuss how best to respond to them
  • Agree an action plan with you and give you a copy. We will let you know who your case officer is, and they will help and work with you until your case is closed
  • We will always complete a thorough and fair investigation
  • We will be open and honest and always look for solutions
  • We will always keep you informed during the investigation. The frequency at which we will contact you will be agreed and included in your anti-social behaviour action plan
  • We will work in partnership with the police, local authority, and other agencies to support you and work towards resolving your anti-social behaviour case
  • Whilst understanding your wishes, we will discuss options such as written warnings, acceptable behaviour contracts, mediation, or legal action to agree a resolution
  • Resolve the problem in a reasonable time and to your satisfaction. We aim to resolve the majority of anti-social behaviour cases within 45 working days
  • We will only close your anti-social behaviour case after discussing it with you first and confirm actions we have completed in writing to you
  • We will ensure our staff are knowledgeable, trained, and professional when dealing with your 
    anti-social behaviour report
  • We will promote the ASB case review, so you know who to contact in your local area to request a full case review to be undertaken where persistent ASB continues
  • Offer ways to involve you in creating thriving neighbourhoods through our priority neighbourhoods’ work and other customer engagement activities.

All we ask of you in return is 

  • Report incidents of anti-social behaviour or hate incident/crime at the earliest opportunity, we can help to resolve it
  • Work with us to collect evidence, so we can achieve a fair and best outcome
  • Let us know if you need additional support so our staff can respond in the best way for you
  • Be open and willing to resolve neighbour disputes through mediation, where appropriate
  • Be a good neighbour and adhere to the terms of your tenancy or lease agreement
  • Allow our colleagues and contractors to undertake their duties in and around your home without abuse or intimidation
  • Complete a customer satisfaction survey one week after your anti-social behaviour case is closed, we are keen to hear your views so that we can continuously review our service offer 
    and identify areas of improvement.

We will know we are getting this right by

  1. Satisfaction with the landlord’s approach to handling anti-social behaviour
  2. Number of anti-social behaviour cases relative to the size of the landlord.