We will ensure your neighbourhoods and schemes are well maintained and safe places to live. 

What we will do for you

Neighbourhood walkabouts:

  • We will conduct planned neighbourhood/scheme walkabouts, with customer involvement where possible, to identify any improvements needed and address them promptly. The type of neighbourhood will determine the frequency, and we will notify you of dates in advance.

Anti-social behaviour (ASB) and hate crime:

  • We will investigate any reports of ASB or hate crime and take appropriate action in line with our ASB Service Standard.  

Communal area safety:

  • We will check the safety of communal areas on a regular basis. The frequency will be determined by the type of block, either weekly or monthly, ensuring compliance with regulations.

Rubbish and fly-tipping:

  • Fly-tipping is the illegal dumping of rubbish or waste on Your Housing Group (YHG) land. This includes, for example, items like cardboard, mattresses, furniture, carpets, and bags of rubbish. YHG takes incidents very seriously
  • Any rubbish that could pose a health and safety hazard in communal areas will be removed within one working day..
  • If the rubbish is not a health and safety hazard, we will remove it within 21 days. We will investigate any incidents of persistent fly-tipping to determine whether it is illegal and, if possible, take appropriate enforcement action against identified perpetrators.

Graffiti removal:

  • Offensive graffiti on our property will be removed within one working day
  • Other types of graffiti will be removed within 10 working days

Neighbourhood information:

  • We will use noticeboards in your area to keep you informed about:
    When your block or scheme will be cleaned
    When grounds maintenance will take place and the level of service to expect from contractors
    Neighbourhood walkabouts and surgeries.

Health and safety standards:

  • We will ensure communal areas are regularly checked and meet health and safety standards. This includes the removal of hazardous items and ensuring compliance with fire safety regulations.

Community engagement and development:

  • We will hold surgeries as needed or where requested. We will notify you of dates in advance
  • We will involve customers in the decision-making process for neighbourhood improvements and offer opportunities for community-led projects to enhance the local environment
  • We will facilitate a range of services and initiatives to support tenants and encourage community cohesion, both led by YHG and in partnership with others.

All we ask of you in return is 

Property and communal area maintenance:

  • Promptly report any repairs needed to your property or communal areas for which we are responsible
  • Notify us of any issues such as graffiti, rubbish dumping, or blocked bin chutes
  • Keep shared areas clean and tidy and free of personal items, such as mobility scooters, prams, and bikes, in accordance with our Communal Areas and Customer Safety Policy. This is to ensure safe exits in case of emergency.

Provide information for investigation:

  • Share any information you may have that could help identify perpetrators of antisocial behaviour, graffiti, or fly-tipping.

We will know we are getting this right by

  1. Satisfaction that the landlord keeps communal areas clean and well-maintained
  2. Satisfaction that the landlord makes a positive contribution to neighbourhoods
  3. Satisfaction that the landlord listens to tenant views and acts upon them
  4. Satisfaction that the landlord keeps tenants informed about things that matter to them
  • Gathering feedback from surveys, complaints, and compliments to improve our service continually.