In November 2024, we were proud to regain our G1 Governance rating from the Regulator of Social Housing. This shows we’re making strong decisions, managing money wisely, and running things properly – all of which helps us work more efficiently for you.
But being efficient isn’t just about saving money. It’s about being well-led, well-organised, and focused on what matters most – you.
Strong governance means:
- A skilled Board that leads #TeamYHG with confidence
- Smart decision-making through regular reviews and development
- Clear, accurate reporting that includes your voice
This helps us:
- Deliver better services through better decisions
- Stay accountable, especially as we prepare for our Consumer Standards
- Build trust and confidence with you as your landlord
Running a ‘Tight Ship’
Our ‘Tight Ship’ approach is about working smarter together – improving how we organise, communicate, and deliver services.
Over the past year, we’ve reviewed key areas like:
- Disrepair
- Customer access
- Section 20
- Fly tipping
One great outcome was the Hard to Access Working Group, which brought teams together to better manage home access for essential checks – helping keep you and your home safe.
By working this way, we’re delivering faster, more reliable services with better teamwork and clearer communication.
Improving our tech
We’re making our systems faster and more secure to improve your service.
Over the past year, our tech team has worked closely with the Repairs team to make it quicker and easier to handle repair requests. Now, when you report a repair, the details move through our systems faster and more accurately so we can offer you an appointment sooner and keep everything up to date.
We’ve also improved how we schedule repairs that need more than one operative, like roofing jobs. This means everyone arrives together and the work gets done more smoothly.
These changes help us keep better track of information, respond more quickly, and free up our office teams to focus on giving you the best possible service.
Chapter 1:
The four 'what's'
The four ‘what’s’ set out in The YHG Plan defines what we will do to make a meaningful difference in the lives of our residents and communities, highlighting our areas of focus to deliver our vision.
Chapter 2:
The five 'how's'
The five ‘how's’ are about how we will deliver what’s set out in The YHG Plan, which is how we treat people, make choices, and get things done.
