Our team cares deeply about what they do. From repairs to queries to community support, they live our values every day and are committed to doing their best for you.
We believe great people make great things happen. That’s why we’re focused on building a team that’s skilled, caring, and passionate about making a difference for you.
Here’s how we’re supporting our colleagues to deliver the best for you:
- Building a strong, inclusive brand that attracts and retains top talented people
- Fostering a high-performance culture with shared values and customer focus
- Creating a workplace where people feel valued, engaged, and purposeful
- Providing clear development paths so everyone can grow
- Planning ahead to stay future-ready
- Having the right setup so we can give great service every time.
We’ve already made some fantastic progress over the past year through our three main areas of focus…
We’re working hard to create a workplace where people feel valued, supported, and proud of what they do.
Here’s what we’ve done so far:
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Made our values and the YHG Way part of everyday working life
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Launched our Leadership Promise to guide and inspire our leaders
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Improved our performance reviews to focus on what really matters
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Celebrated our people through awards and recognition schemes
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Marked important Equality, Diversity & Inclusion days with events and activities
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Strengthened our reputation as a great place to work.
We’re helping our colleagues build their skills so they can keep delivering great service.
Here’s how:
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Reviewed our learning and development offer to make sure it meets people’s needs
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Put plans in place to help colleagues grow into key roles
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Found new ways to attract and recruit talented people
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Launched our Apprenticeship Programme to bring in and grow new talent
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Introduced a new management development programme based on our values.
We want our colleagues to feel informed, supported, and part of something special.
Here’s what we’ve been doing:
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Shared our new vision and corporate plan
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Delivered our health and safety plan to keep everyone safe
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Improved how we listen to colleagues, including through our annual survey
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Asked colleagues how they want to be kept in the loop
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Held our annual engagement day for our Repairs team
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Updated our benefits and recognition schemes
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Rolled out a new internal communications plan
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Created opportunities for colleagues to connect and share ideas
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Completed year two of our wellbeing plan, shaped by colleague feedback.
Chapter 1:
The four 'what's'
The four ‘What’s’ set out in The YHG Plan defines what we will do to make a meaningful difference in the lives of our residents and communities, highlighting our areas of focus to deliver our vision.
Chapter 2:
The five 'how's'
The five ‘how's’ are about how we will deliver what’s set out in The YHG Plan, which is how we treat people, make choices, and get things done.
