How our Governance helps us to be more efficient
Getting our G1 Governance rating back from the Regulator of Social Housing in November 2024 was a big milestone for us - it shows we’re running things properly, making good decisions, and staying financially strong which are all key parts of being an efficient business.
…but being ‘efficient’ doesn’t just mean saving money, it’s about making sure we’re well-led, well-organised, and focused on what matters.
Having strong Governance helps us deliver on just that by:
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Making sure our Board has the right skills and experience to lead #TeamYHG.
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Supporting smart decision-making through things like Board appraisals, recruitment, and development.
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Making sure the Board gets clear, accurate reports that include solid data and reflect our customer voice.
Having strong governance in place means that you, our residents, can feel confident that we’re always looking for ways to do things better and continue to deliver on the things that are important to you:
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Delivering better services: Strong governance means better decisions, which lead to better outcomes for our residents.
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Greater accountability: The Board is focused on doing what’s right for customers, especially as we prepare to meet new the Consumer Standards.
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Confidence and trust in their landlord: We hope residents feel reassured knowing we’re run by strong governance which helps us in our commitment to continuous improvement.
Taking a ‘Tight Ship’ approach
Our Tight Ship approach is a great example of how we’re running an efficient business as it’s all about working smarter together.
It focuses on our people, our processes, and how we communicate to get the best results. Over the past year, we’ve carried out four Tight Ship reviews on Disrepair, Customer Access, Section 20, and Fly Tipping, each aimed at improving how we work and deliver services.
A great example is the Hard to Access Working Group, which came out of one of these reviews. By bringing the right people together, we’ve found better ways to manage no-access issues—making sure we’re more coordinated when we need to enter homes for important checks.
By running a ‘Tight Ship’, we’re able to deliver quicker and more reliable services to our residents. Better coordination, joined-up support, and improved cross-team communication ultimately enables us to carry out essential checks more effectively, ensuring our residents always have a safe place to call home.
Improving our ICT and systems
In today’s world, the technology we use really matters when it comes to running things smoothly, and over the past year, we’ve made some great progress in making our systems simpler, our services better, and setting ourselves up for long-term digital success.
From upgrading our network to rolling out OneDrive and improving repairs integration, every step has been about working smarter, saving money, and supporting colleagues to deliver better services to our residents.
Our improved, integrated systems means we’re able to provide a faster and more reliable service to our residents, as well as enhanced data protection which means our data (and yours) remains safe an secure.
ICT changes might happen behind the scenes, but they’re essential to keeping YHG running smoothly. They help us stay efficient, responsive, and focused on what matters most, supporting our residents and communities.
Chapter 1:
The four 'what's'
The four ‘what’s’ set out in The YHG Plan defines what we will do to make a meaningful difference in the lives of our residents and communities, highlighting our areas of focus to deliver our vision.
Chapter 2:
The five 'how's'
The five ‘how's’ are about how we will deliver what’s set out in The YHG Plan, which is how we treat people, make choices, and get things done.
