When you’re offered a home, you don’t need to contact us at this point. We will have received your details from the local council and will be in touch with you once we’ve reviewed your application. 

We understand that you may have been on the council’s waiting list for some time and have not had any contact from the council. You may also not know what to expect from Your Housing Group. But don’t worry, when we call you to discuss the home, we’ll explain everything to you and answer your questions. 

Application Process

What to expect when we call you

Once we receive your nomination or bid for the home you are interested in, we will call youto discuss the property type, size, and location, rent and service charge details. We’ll also take you through the type of tenancy you will receive and things like parking requirements. If you're interested in the offer of the home and want to progress your application, we will begin the next steps. 

During the initial call we’ll also provide you with details of how to complete the application form on-line, and book an appointment with you within seven working days to review your application. 

After the call we will
  • Send you a provisional offer email or letter that will confirm all the specific details of the home 
  • We will include a google map link so you can click and view the home and neighbourhood prior to your viewing. We’ll also send a direct link to the council's website so you can look at details of local services, schools, and amenities in the area you are moving to 
  • We will send you an application supporting documents request. This will be an email or letter explaining which documents we need to verify and progress your application. Please make every effort to return your documents before your appointment to avoid delays with your application 
  • There is a link in this email that takes you directly to our online Income & Expenditure. You have the self-serve option to complete this prior to your appointment. This will make the application and approval process quicker for you 
  • The calculator assesses your current income levels and expenditure and tells us if the home is affordable for you.

Once we have verified your documents, confirmed the home is affordable, and approved your application, we will send you an ‘application approved’ email or letter. In this email we’ll let you know your application is approved and that we will be in touch once we know when the home is available to view. 

After your viewing, we will
  • Call you the same day to see if you’re still interested in the home and want to progress to the next stage. If you accept the offer of the home, we’ll send you a formal offer email or letter 
  • Your email or letter will confirm all details of the property. It will also let you know that you now need to sign your new tenancy agreement with us and advise that you need to pay your initial one week’s rent in advance )or 50% of the rental cost if you are in receipt of benefits or Universal Credit) 
  • Rent in advance payments need to be made before the sign up is completed and you can move 
  • There will be a link in the email to enable you to self-serve and make the payment directly online 
  • Your Tenancy Agreement will be sent to you for signing on a separate email 
  • We will also agree and confirm a date and time to complete the post move in call for your new home. This will be done over the phone on the day of your move 
  • We will provide you the key safe code and location in order for you to self-serve your key collection when you arrive at your new home and let yourself in! 
During the post move in call, we will
  • Go through a quick check list with you that hopefully covers any questions you may have 
  • We will provide a summary of your tenancy agreement. We’ll also explain how to access services and make rent payments. And we’ll provide you with some health and safety advice and details of the utility provider 
  • How to register for Your Home Hub so that you can pay your rent and manage any repairs online, and access other services 
  • If it applies to you, we’ll explain the gas recommissioning process and help make sure everything is arranged straight after the call  
  • We will talk you through the contents of our welcome email and the relevant documents that will be attached to it 
  • We will also agree a time and date with you for a welcome appointment (new tenant visit). This will be from your Tenancy Management Officer (TMO) within four to six weeks of moving in 
  • Your TMO will be your point of contact once you move in. During the visits, they will provide you with all the information you need relating to your tenancy and the services we provide. 

 

We care that your moving experience is as smooth as possible so please take the opportunity to ask any questions you may have during the call.

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