Your Tenancy Management Officers
Your Tenancy Management Officer is your consistent point of contact throughout your tenancy. They ensure you have direct contact with us so we can deliver the right service at the right time for you.
What is my Tenancy Management Officer responsible for?
- Delivering an efficient housing management service centred around our customers’ needs
- Coordinating and supporting resident associations and local community-led priority neighbourhood initiatives
- Supporting working groups and door knocking initiatives. This ensures we keep to our customer connect pledges
- Supporting weekly, monthly, and quarterly local drop-in services at local community hubs.
- Providing you with accurate and appropriate advice. This can be for things like tenant and landlord obligations, rights and responsibilities
- Providing help with paying rent and financial support.
- Conducting home visits at the start of your tenancy. This can capture any changes to household circumstances and make sure any support is provided. The safety and wellbeing of our customers is paramount.
- Enforcing the terms of the tenancy agreement where necessary. Also referring and escalating any reports from customers to anti-social behaviour (ASB) legal officers
- Supporting block inspections or access visits with building safety and compliance teams. These help keep your home and building safe. It also ensures we are compliant with building safety and fire prevention legislation
- Resolving environmental issues in open areas in a timely and efficient way. We do this with the support of our site compliance officers and communal facilities agents. They deal with things like fly tipping, litter, graffiti, repairs, abandoned vehicles, abandoned properties, dog fouling, and vandalism.
Contact your Tenancy Management Officers
If you wish to get in touch with any of our Tenancy Management Officers, please call 0345 345 0272.
Region 1: Liverpool, Halton or Sefton
| Tenancy Management Officer | Region 1 locations |
| Barry Duffy | Dingle, Toxteth, Tuebrook, Wavertree, Liverpool City Centre |
| Jacqui Rice | Kensington, Anfield, Everton, Walton, Netherley, Garston, Allerton |
| Jennifer Alcock | Kirkdale, Old Swan, Bootle, Walton, Southport, Netherton |
| Nikki Hansford | Aigburth, Sefton Park, Runcorn |
| Stephanie Saunderson | Runcorn, Toxteth, Widnes |
| Gemma Emptage | Liverpool Tower Blocks: Adlington House, Brompton House, Sydenham House, Buckingham House, York House, Rutland House |
Region 2: St Helens, Warrington or Knowsley
| Tenancy Management Officer | Region 2 locations |
| Kate Morrissey/Suhana Moktadir | Warrington Birchwood includes Bewsey, Croft, Culcheth, Gorse Covert, Locking Stumps |
| Andrew Scott | Warrington Birchwood includes Oakwood, Orford, Padgate |
| Emilia Olajolo | Warrington includes Callands, Chapleford, Dallam, Grappenhall, Great Sankey, Latchford, Lymm, Old Hall, Warrington town centre |
| Lyndsey Birch | St Helens and Knowsley includes Halewood, Haresfinch, Peasley Cross, St Helens town centre, Thatto Heath, Westvale, Whitefield Brook |
| Janet Beckwith | St Helens and Knowsley includes Clockface, Huyton, Dentons Green, Southdene, St Helens town centre |
Region 3: Staffordshire Moorlands, High Peak, Cheshire East or Cheshire West
| Tenancy Management Officer | Region 3 locations |
| Jackie Robinson | Leek (surrounding villages), Cheddleton, Buxton |
| Nicola Fone | Biddulph, Brown Lees, Endon, Stoke-on-Trent |
| Donna Holland & Gwen Bowcock | Cheadle & Tean |
| Laura Worthington | Chester, Ellesmere Port & High Peak |
| Claire Jones | Crewe, Macclesfield, Nantwich & Northwich |
Region 4: Lancashire, Yorkshire or Wigan
| Tenancy Management Officer | Region 4 locations |
| Leona Williams | Wigan, Leigh |
| Hannah Welsby | Hyndburn, Preston, South Ribble, Ribble Valley ,Chorley ,Radcliffe |
| Suzanne Goddard/Deborah Thompson | Leeds, Bradford , Dewsbury , Wetherby, Colne, Rochdale ,Harrogate, Calderdale |
| Olusola Adeola | Bury , Burnley ,Rosendale ,Hyndburn ,Colne , Padiham |
| Emily Catterall | Preston , Blackpool , Lytham |
Region 5: Manchester, Trafford, Salford, Tameside or Stockport
| Tenancy Management Officer | Region 5 locations |
| Emma Evans | Partington |
| Arron Machin | Partington |
| Amy Whadcock | Sale, Altrincham, Stockport, Baguley, Wythenshawe |
| Leboh Banyatsi | Manchester City Centre, Ardwick, Chorlton, Didsbury, Levenshulme, Whalley Range |
| Vacant | Old Trafford, Newton Heath, Droylsden, Eccles, Flixton |
| Lynne Dunleavy | Stockport (including but not limited to: Offerton, Woodley, Hazel Grove, Hillgate) |
| Vacant | Hyde, Tameside, Stalybridge |
| Lisa Bradbury | Salford, Eccles, Hulme, Cheetham Hill, Cheetwood, Openshaw, Cadishead, Irlam |