The Chair of your Customer Services Committee bids us a fond farewell.
Derek Cash has been a member of Your Housing Group (YHG)’s board for the last six years, however, it’s in his additional role as Chair of our Customer Services Committee, something he took on in 2018, that he really made a difference for you.
Derek is passionate about making the customer voice heard and acting upon this feedback to improve what we do and how we do it.
When he first started with YHG, he was instrumental in ensuring all our homes meet the Decent Homes’ Standard, and also played a large part in our ongoing five-year £269 million reinvestment programme.
Derek has a genuine passion for improvements to social housing as although he started working in social housing 32 years ago, his first foray into housing was as a teenager, when he led a campaign to get the leaks in his own family’s social housing roof fixed.
In his roles for YHG, Derek worked with us to help build the foundations of a wider customer engagement framework, which resulted in the Customer Service Committee and the Customer Connect Panel, as well as being the Board’s complaints champion, to look at how we manage complaints and how we work with you to avoid things going wrong in the future.
We hope that whether you met Derek, or not, during his time here, that you can join us in saying thank you for all he has done and his genuine commitment to you, our residents. We wish Derek the best of luck for the future!