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Make a complaint or compliment

Feedback in the form of complaints or compliments is very important to us, as it helps us to improve the services we give to customers.

To make a complaint or compliment please fill in the form below. When we receive your complaint the Complaints team will acknowledge receipt within two working days and will always try to  resolve your complaint immediately.

Your complaint will be investigated and the team will keep track of progress. We will always discuss your complaint with you and let you know the results of the investigation. We aim to do this within ten working days. For more information on the complaints process, please see this page