We will make sure your home is safe within 24 hours from when an emergency is reported to us. We cannot always provide a time of the appointment for emergency repairs but you must remain home to provide access to our operatives.
If you have an emergency repair, please call us on 0345 345 0272
What is classed as an emergency repair?
- Loss of heating, hot water or mains water supply
- Gas leak - If you smell gas, you must also contact National Grid immediately, call 0800 111999
- Carbon Monoxide (CO) detector activates, call Cadent on 0800 389 800
- Blocked drains, or sewage overflowing into your home
- Small leaks
- Problems flushing the toilet
- Problems with water systems in communal areas
- Burst plumbing or flooding that cannot be stopped by turning the water off.
- Damaged or failing electrical wiring, lighting or light fittings
- Complete loss of electricity
- Problems with kitchen or bathroom lights
- Faulty lights
- Problems with equipment installed as part of an adaptation.
- Front door that doesn't close or lock
- Window jammed open or shut
- Unsafe or broken doors and windows, including front, back, communal and fire doors
- Faulty external or automatic doors, gates, or warden call systems.
How soon will you visit me after I report an emergency repair?
We will visit your home to assess the issue within 24 hours.
There may be occasions during particularly busy times, such as adverse weather conditions, whereby we have more emergencies than usual reported, and in this case we may take slightly longer.
However, we will inform you when you call if this is the case.
Can I report emergency repairs online?
No, please call us immediately on 0345 345 0272.
If you have an emergency repair, the only way to contact us is by calling 0345 345 0272