Your Tenancy Management Officers

Your Housing Group has dedicated Tenancy Management Officers to ensure you have direct contact with us so we can deliver the right service at the right time for you. They are your consistent point of contact throughout your tenancy.


What is my Tenancy Management Officer responsible for?

  • Delivering an efficient customer centric generic housing management service.
  • Coordinating and supporting resident associations and local community led priority neighbourhood initiatives.
  •  Supporting various working groups and door knocking initiatives to ensure we keep to our customer connect pledges.
  • Supporting weekly/monthly and quarterly local drop-in services at local community hubs.
  • Providing you with accurate and appropriate advice regarding the tenancy obligations of tenant and landlord and rights and responsibilities.
  • Providing help with paying rent and financial support.
  • Conducting home visits at the start of your tenancy to capture any changing circumstances to households and ensure any support is provided. The safety and wellbeing of our customers are paramount always.
  • Enforcing the terms of the tenancy agreement where necessary and referring and escalating any reports from customers to ASB legal officers.
  • Supporting any block inspections or access visits with building safety and compliance teams so that we keep your home and building safe. This also ensures we are compliant to legislation and regulation regarding building safely and fire prevention.
  • Resolving environmental issues e.g., open areas, fly tipping, litter, graffiti, repairs, abandoned vehicles, abandoned properties, dog fouling, and vandalism in a timely and efficient way supported by our site compliance officers and communal facilities agents.
Customer Service & Community Engagement
  • Delivering an efficient customer centric generic housing management service.
  • Coordinating and supporting resident associations and local community led priority neighbourhood initiatives.
  •  Supporting various working groups and door knocking initiatives to ensure we keep to our customer connect pledges.
  • Supporting weekly/monthly and quarterly local drop-in services at local community hubs.
Supporting you with your Tenancy
  • Providing you with accurate and appropriate advice regarding the tenancy obligations of tenant and landlord and rights and responsibilities.
  • Providing help with paying rent and financial support.
  • Conducting home visits at the start of your tenancy to capture any changing circumstances to households and ensure any support is provided. The safety and wellbeing of our customers are paramount always.
Keeping you safe
  • Enforcing the terms of the tenancy agreement where necessary and referring and escalating any reports from customers to ASB legal officers.
  • Supporting any block inspections or access visits with building safety and compliance teams so that we keep your home and building safe. This also ensures we are compliant to legislation and regulation regarding building safely and fire prevention.
  • Resolving environmental issues e.g., open areas, fly tipping, litter, graffiti, repairs, abandoned vehicles, abandoned properties, dog fouling, and vandalism in a timely and efficient way supported by our site compliance officers and communal facilities agents.

Meet our Tenancy Management Officers

If you wish to get in touch with any of our Tenancy Management Officers, please call 0345 345 0272.

Region 1: Liverpool, Halton or Sefton
Tenancy Management Officer Region 1 locations
Barry Duffy Aigburth, Dingle, Toxteth, Tuebrook, Wavertree, Anfield, Liverpool City Centre 
Jacqui Rice Liverpool City Centre, Anfield, Everton, Sefton Park, Walton, Netherley, Garston Kirkdale Allerton
Jennifer Alcock Anfield, Kirkdale, Old Swan, Bootle, Walton, Southport, Netherton
Nikki Hansford Aigburth, Sefton Park, Runcorn
Stephanie Saunderson Anfield, Runcorn, Kensington, Widnes
Jake Ellison Liverpool Tower Blocks 
Region 2: St Helens, Warrington or Knowsley
Tenancy Management Officer Region 2 locations
Kate Morrissey/Suhana Moktadir Warrington Birchwood includes Bewsey, Croft, Culcheth, Gorse Covert, Locking Stumps 
Andrew Scott Warrington Birchwood includes Oakwood, Orford, Padgate
Emilia Olajolo Warrington includes Callands, Chapleford, Dallam, Grappenhall, Great Sankey, Latchford, Lymm, Old Hall, Warrington town centre
Lyndsey Birch St Helens and Knowsley includes Halewood, Haresfinch, Peasley Cross, St Helens town centre, Thatto Heath, Westvale, Whitefield Brook
Janet Beckwith  St Helens and Knowsley includes Clockface, Huyton, Dentons Green, Southdene, St Helens town centre
Region 3: Staffordshire Moorlands, High Peak, Cheshire East or Cheshire West
Tenancy Management Officer Region 3 locations
Jackie Robinson Leek (surrounding villages), Cheddleton, Buxton
Julie Brough & Donna Holland  Biddulph, Brown Lees, Endon, Stoke-on-Trent
Gwen Bowcock Cheadle & Tean
Lena Nilsen Chester & Ellesmere Port
Claire Jones Crewe, Nantwich & Northwich
Region 4: Lancashire, Yorkshire or Wigan
Tenancy Management Officer Region 4 locations
Leona Williams Wigan ,Leigh
Hannah Welsby Hyndburn, Preston, South Ribble, Ribble Valley ,Chorley ,Radcliffe 
Suzanne Goddard/Deborah Thompson  Leeds, Bradford , Dewsbury , Wetherby, Colne, Rochdale ,Harrogate, Calderdale 
Cree Blamire Bury , Burnley ,Rosendale ,Hyndburn ,Colne , Padiham 
Emily Catterall Preston , Blackpool , Lytham 
Region 5: Manchester, Trafford, Salford, Tameside or Stockport
Tenancy Management Officer Region 5 locations
Fiona Bodden Partington, Sale
Arron Machin Partington, Altrincham, Cadishead, Irlam
Vacant Manchester City centre, Ardwick, Baguley, Chorlton, Didsbury, Levenshulme, Wythenshawe, Whalley Range
Zoe Stephenson Old Trafford, Newton Heath, Droylsden, Eccles, Flixton
Lynne Dunleavy  Stockport
Vicky Ndlovu Greater Manchester