gas safety compliant


gas safety checks


CO alarms fitted


gas repairs

Keeping you safe

Over the last year, we have spent time fitting new smoke alarms, carbon monoxide (CO) alarms, and carrying our annual gas checks as well as repairs to existing gas applicances, in your homes. If you don't yet have a CO alarm installed or you think it may not be working, call us TODAY on 0345 345 0272.


Carbon monoxide is colourless, odourless and can be fatal.

If you smell gas in your home, call the Gas Emergency Line on 0800 111 999 immediately.

If you smell gas in your home...

Immediately call the Gas Emergency Line on 0800 111 999 and then:

  • Turn off all gas appliances
  • Open all doors and windows to ventilate the area
  • If possible, turn off the gas emergency control valve (also called gas emergency shut off valve) at your meter
  • Put out all naked flames (including candles and cigarettes)
  • Do not operate any electrical switches, including turning lights on or off, because this can ignite escaping gas
  • Do not open the fridge or freezer
Signs & symptoms of a gas leak...

The most obvious sign of a leak is the smell of gas. Feeling ill can also be a sign and symptoms include:

  • Feeling lightheaded
  • Dizziness
  • Nausea
  • Headaches

If someone tells you they're suffering from these symptoms and suspect a leak, they should go outside immediately. If they feel better in fresh air, it could be a gas leak.

Signs of leaking gas from your hob/oven...
  • A floppy, yellow flame inside the oven or around the hob ring – it should be a crisp blue one
  • Black or brown marks around the appliance
  • The smell of gas
  • A gas oven burner that won’t ignite
  • Temperature fluctuations
  • A cooker door that won’t close properly
  • Smoke coming from the gas oven
  • Excessive condensation on kitchen windows
  • Excessively warm surface above oven door

Why do we check your gas every year?

If you have gas, oil or solid fuel appliances in your home, we’ll need to check them at least once a year. These safety checks will identify faults which, if left, could lead to an escape of gas, a fire, or a build-up of poisonous carbon monoxide, all of which are dangerous. 

To allow the test to be carried out quickly and with minimum disruption to you, please help by making sure: 

  • You have credit on your gas and electric meter*.
  • There’ll be someone over the age of 18 in the property. 
  • There’s clear access to the gas meter, gas meter control tap, all gas/oil/solid fuel appliances such as the boiler, fire and/or cooker and all smoke, heat and/or carbon monoxide (CO) alarms. 
  • The engineer has access to every room in the home that has a gas/oil/solid fuel appliance and/or smoke, heat or CO alarm.
  • Appliances aren’t used for at least an hour before the appointment (if possible) to ensure they’re not too hot to work with.
  • If you have a dog, it’s secured in a separate room or outside. 
  • You have sufficient time to allow the test to be carried out which is around an hour. 

*If there’s no credit on your gas or electric meter, the engineer will still require access but will be unable to carry out the safety check, and might have to turn off your gas supply. 

During the safety check the engineer will: 

  • Ask to be shown where the gas meter is and any gas/oil/solid fuel appliances such as your boiler, fire and cooker.
  • Test all smoke, heat and/or CO detectors to check they’re working.
  • Carry out a gas tightness test at the gas meter – this will confirm there are no faults or gas escaping from the pipework.  
  • Check the boiler by doing tests to make sure no harmful fumes are being emitted, and that it’s working at peak efficiency. 
  • If you have a gas fire, the engineer will remove the fire from the wall and carry out a flue test, clean the fire and refit it.
  • If you have a gas cooker, the engineer will visually inspect it for correct installation and operation. 

The results of the gas safety check are recorded on an electronic certificate, and a copy will be sent to you within 28 days of the safety check. 

Remember, flames should NOT be floppy and yellow, and ALWAYS be sharp and blue!


Make a gas enquiry

IMPORTANT: Please note this is not an emergency service. For emergency repairs and maintenance, please call 0345 345 0272 or if you can smell gas please call 0800 111 999.