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Money advice

These pages are here to provide you with helpful advice and practical tips on how to manage your finances in your day-to-day life.

COVID-19 Financial Support
If you need to contact us with regards to rent payments, we are still on hand to offer advice and support where we can. We are mindful that some of our customers may be impacted financially by the current situation, so if you are worried about not being able to pay your rent then please contact our Income Team as soon as possible, using the form below, who can discuss options with you.

The furlough system is changing, and although it will continue until 30 September 2021, from July 1 2021, it starts to change.

This means that the Government will pay up to 80% of wages whilst you are not able to work in May and June. However, in July this falls to 70%, and then 60% in August and September. Your employer can choose to 'top up' your wage above these levels.

We can also offer support with all benefits, as well as what you may be entitled to if your circumstances have changed. If you have a payment plan with us already and want to amend this, then again, please get in touch with us so we can discuss this.

Advice to people struggling with essential bills
A news story on GOV.UK highlights and provides advice for those in difficulty with energy, water or telecommunications bills, or repayment commitments on credit cards, loans and mortgages, as a result of COVID-19.

Visit our Energy Saving page for further support or if it's water bills, there is help available. Often water suppliers have trust funds available to support customers and help you pay your bills and get out of debt. For more information, click on the your water supplier below:

United Utilities
Yorkshire Water
Severn Trent

Every Mind Matters Campaign - England
Public Health England have launched a new Every Mind Matters Campaign which provides NHS-endorsed tips and advice to help children and young people’s mental wellbeing, and equip parents and carers with the knowledge to support them.

Please find below some further useful online information, and how to contact our money advice team if you need further assistance:

Universal Credit
Benefits and grants
Home insurance
Energy saving advice
If you fall into arrears with your rent

Money Advice team

In addition to these pages, our money advice officers can provide advice and information on:

 - Helping you solve any benefit problems you may be having
 - Making sure you are claiming all the benefits that you are entitled to
 - Explaining any changes to the benefit system and how these will affect you
 - Help you challenge any decisions to stop your benefits
 - Assist you with benefits appeals through to a tribunal hearing

Our services are completely free and confidential, so please complete the form below and a member of the team will get back to you. 

Request money advice

(If known)