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Customer Connect Overview

Our Customer Connect Framework shapes the fresh, new way we will deliver services to you, our residents.

It covers three areas:
1. Your Voice: How we will engage with you and put you at the heart of our business, allowing you to shape our services;
2. Your Feedback: How we will learn from your experience and in particular when things go wrong;
3. Your Services: Ensuring we deliver our services in the right way and tailored to your needs.

Our aim is to get things ‘right first time’ whenever we deal with your enquiries.  

The aims of Customer Connect are as follows:
1. Know and understand your needs
2. Create and deliver service options which are adaptable to life stages
3. Offer long term tenancies to give you more home security
4. Deliver our services quickly, appropriately and that are right first time
5. Be available when you want to engage with us 

Our Customer Connect Framework